Last Updated: November 30, 2024

CloudSoft Private Limited (“we,” “us,” “our”) is dedicated to safeguarding the privacy of our clients, users, and visitors. This Privacy Policy outlines how we collect, use, share, and protect your personal information when providing our services, including digital marketing, software development, and hosting solutions, on a global scale.

We value your trust and are committed to ensuring transparency and accountability in how we handle your personal data. This Privacy Policy applies to all interactions with CloudSoft Private Limited, including use of our website, services, and communication channels. By accessing our services, you agree to this Privacy Policy.

If you do not agree with this policy, you may discontinue using our services.

Information We Collect

Personal Information

We may collect information that identifies you as an individual, such as:

• Name and Contact Details: Full name, email address, phone number, and physical address.
• Company Information: Business name, job title, and company registration details.
• Billing Information: Credit card numbers, bank account details, and transaction history (processed securely).
• Professional Credentials: Details shared during onboarding, such as project experience or certifications.
• Communication Preferences: Data about your preferred modes of interaction.

Technical Information

When you interact with our website or use our services, we automatically collect technical data to enhance your experience:

• IP addresses and geolocation.
• Browser type, version, and language preferences.
• Device details, operating system, and connection type.
• Website usage data, including pages visited, duration, and clicks.
• Tracking data from cookies and similar technologies.

Service-Specific Information

Depending on the service, we may collect:

• Project-specific requirements (e.g., design briefs, user stories).
• Marketing campaign data (e.g., demographics, performance analytics).
• Hosting configuration details (e.g., server logs, uptime metrics).

How We Collect Information

We gather information through:

• Direct Interactions: When you complete forms, email us, or speak to our representatives.
• Automated Technologies: Cookies, web beacons, and analytics tools that monitor usage.
• Third-Party Sources: Publicly available data or client-authorized third-party platforms.

We ensure transparency by obtaining consent before collecting sensitive data, where applicable.

Purpose of Data Collection

We process personal data for legitimate business purposes, including:

• Service Delivery: To provide, manage, and enhance our services.
• Customer Support: To address inquiries and resolve technical issues.
• Billing: To manage subscriptions, invoicing, and payment processing.
• Personalization: To tailor your experience based on preferences and past interactions.
• Compliance: To meet legal, regulatory, or contractual obligations.

Where required, we will seek your explicit consent for any additional use of your data.

Data Sharing and Disclosure

Sharing with Partners and Third Parties

We may share your information with:

• Service Providers: Partners who help deliver our services (e.g., hosting providers, marketing agencies).
• Financial Institutions: For secure payment processing.
• Regulatory Authorities: To comply with legal obligations.
• Advisors: Legal, tax, and business consultants who provide professional advice.
• Business Acquirers: In case of mergers, acquisitions, or reorganization.

We ensure all third parties adhere to strict data protection obligations through contractual agreements.

Use of Third-Party Tools

We integrate third-party analytics, payment gateways, and marketing tools that may collect data on our behalf. These parties operate under their privacy policies, which are accessible upon request.

Data Security

We employ comprehensive measures to protect your data, including:

• Encryption (TLS/SSL) for data in transit.
• Firewalls, intrusion detection, and malware prevention systems.
• Periodic vulnerability assessments and penetration testing.
• Role-based access control to restrict sensitive data access.
• Mandatory data protection training for employees.

In case of a security breach, we will promptly notify affected parties and take remedial actions in line with regulatory requirements.

Your Rights as a User

You have several rights under global data protection laws, including:

• Access: Obtain a copy of your personal data.
• Correction: Rectify inaccuracies in your records.
• Erasure: Request deletion of your data (subject to legal obligations).
• Objection: Opt-out of data processing for marketing purposes.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Revoke previously given consent at any time.

If you want to exercise these rights, please contact us at privacy@cloudsoft.com.

International Data Transfers

For our global clients, we adhere to international data protection laws, such as GDPR and CCPA, by:

• Implementing Standard Contractual Clauses (SCCs).
• Ensuring data processing agreements with third parties.
• Respecting local data residency requirements, where applicable.

Cookies and Tracking Technologies

Cookie Policy

We use cookies for functionality, analytics, and advertising. Users can manage their cookie preferences in their browser settings.

Tracking Technologies

We employ tools like Google Analytics and HubSpot to gather aggregated data for business intelligence.

Children’s Privacy

Our services are not intended for individuals under the age of   

We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Updates to Privacy Policy

We may update this policy periodically to reflect legal changes or service enhancements. Significant updates will be communicated through email or prominent website notifications.

Contact Information

For questions or concerns regarding privacy, please reach out to us:

• Email: privacy@cloudsoft.com
• Phone: +92 (331) 5789990
• Address: 3rd Floor, Plot 339, Alkhairi Plaza,Main PWD Road, PWD housing Society, D Sector, Islamabad, 44000

Governing Law

This Privacy Policy is governed by the laws of Pakistan, with consideration for international data protection standards applicable to our global clients.